Terms of service
SHOP LULU BEAN BOUTIQUE
POLICIES/ AGREEMENTS & CONDITIONS
*PLEASE READ OUR POLICIES BEFORE PURCHASING ANY ITEM AT CHECKOUT,PLEASE BE MINDFUL THAT WHEN YOU ACCEPT AND AGREE TO OUR POLICIES,YOU ARE AGREEING TO OUR TERMS LISTED BELOW AND WILL BE HELD FULLY ACCOUNTABLE FOR ANY CONSEQUENCES THAT MAY ARISE WITH YOUR ORDER*
PLEASE READ THE POLICIES, HEADERS AND TERMS IN FULL BEFORE PURCHASING IN EACH DESCRIPTION
SHOP LULU BEAN WILL NOT BE RESPONSIBLE FOR ANY CUSTOMER ERRORS!
Return Policies-Shipping-Legal_FAQ
ALL SALES FINAL -We do not offer refunds or exchanges as all our items are custom made to order. Returns nor Exchanges are not accepted on custom made items such as tutus, shirts, bling shoes, socks, jewelry or anything of that nature. We use Children's place and old navy for our denim blanks. Blanks boutique, arb blanks, Jerseys, Gildan, Cricut and laughing giraffe are used for our shirts and onesies. We can't guarantee a specific brand will be used due to availability. We are not responsible if sizing is incorrect. If you Have Sizing questions please contact us prior to ordering and we will be glad to help you, we use a standard measuring system. You may also leave your desired measurements for a perfect fit for tutus. Please view the size chart for assistance.
Orders, Themes, Custom details(name and age) and Sizes CAN NOT BE CHANGED after Purchase, no exceptions. Please understand that it takes time to change orders and it also causes confusion so Please be sure of your order before purchasing. If your order has already been made you can not change it at all. If you cancel you will be charged our cancellation fee of $25.00.
If we decide to make an exception and change your order in our system a $10 service fee will apply. If supplies have been ordered for your order there is a fee to change your order, $30 for clothing changes, and $40 for shoe changes, this is per item, not per order.
Embellishments or Designs may differ due to stock or discontinued items and updates but we can guarantee the item will be very close to the original design. If there is a significant change, photos will be changed or if photos haven't been changed, customers will be notified prior to.*If an item has "Designers Choice" items are subject to change per order.
CUSTOMER SERVICE
Shop Lulu Bean strives for excellence and works very hard on all our items, and we are 100% sure that you will be satisfied but in the event that a situation arises where you are not satisfied, please contact us within 24 hours of receiving your order, and we will work together to make you happy. We understand things happen and people forget, but if we are not notified within 24 Hours of the packaging being delivered, unfortunately this will be out of our hands to rectify.
Please me mindful we are not responsible for wrong size, length, etc, we use a standard measuring system for our tutus, if you are unsure on sizing please provide measurements.
If there has been a mistake on Shop Lulu Bean's end, please notify us with 24 hours of receiving the items, so we can correct this issue and replace immediately.
Ex: Shop Lulu bean has misspelled a name/ age
Ready to Ship(RTS)Items
Ready to ship items are the only items that you will receive within one week or less,these items are displayed as RTS on the site, and will ship within 2 business days.
Care of Items:. All items are hand created, adult supervision is recommended for small parts around your children. Items are made for the special occasion and can have wear or tear, for the most part they are created to last and can be worn several times, but be mindful certain items CAN NOT be washed in a washing machine, or put in the dryer. Once you receive your items take them out of the package and hang them until they are ready to be worn. Tutus are fluffed,straightened out and then packed, but due to packing they will need to be refluffed once received. If you must clean your items, spot clean only with a damp cloth,and hang to air dry. If you have any questions on how to clean,please contact us we will be glad to help.
*PRIVACY POLICY*
SHOP LULU BEAN BOUTIQUE PRIVACY STATEMENT
SHIPPING
****WE CAN NOT STRESS THIS ENOUGH*****
We can not change shipping addresses after purchase, your order will have to be cancelled and refunded less transaction fees and you will have to repurchase to change your address. So please be sure all info is correct before ordering.
Returned Packages(Return to Sender)- Orders are Sent to the Address Provided exactly as entered at checkout. Please make sure to take your time and enter your address and billing info correctly, with all info on the appropriate lines. Packages returned to us for failure to provide correct and complete shipping addresses will be resent after the new correct address is provided along with Shipping being repaid through Paypal by the customer. Failure to do so will result in automatic order cancellation, and your order will not be refunded as all orders are custom and Final sale, and can not be resold.
Lost packages- If there is an instance where you never received your package but it was shipped, this is considered lost mail. You will need to contact USPS for further info on claims, this is not our responsibility, once the package is in their pocession it is USPS responsibility to get your package to you, all packages are insured so you are entitled to a refund through the USPS. A claim will have to be filed. You can contact them directly at 1800 ask usps, or start the claims process on their website www.usps.com. *Again all packages are insured for this reason
Custom orders are generally mailed within 7-15 Business Days (depending on current volume and turn around time listed in our header) after receipt of payment and are shipped via USPS with a tracking number, that will be provided to you via email. Packages are shipped out daily during the week so you will receive in time. Packages are usually of minimum of 7 business days and a max of 15 business days in order to receive. Meaning unless an item is ready to ship it will take between 1-3 weeks to receive. Please plan accordingly, and yes we do offer production / shipping upgrades for an additional fee.
*** We are NOT responsible for Carrier DELAYS ***
SHIPPING CARRIERS ARE responsible to make sure your packages arrive on time, once the package ships from our store, it is out of our hands, please view your tracking info, once your items have been shipped. We provide insurance on all package, but please understand
WE DO NOT DELIVER PACKAGES
All items are wrapped in tissue paper and shipped in a protective box with our info
Packages will always have a shipping /tracking number sent to you once your item ships out.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment,and location. It is advised to group your items in one order. We cannot group two (or more) orders placed separately once check out has been completed.
International Shipping
Due to several factors we can't guarantee need by dates for international orders. Please be mindful that some packages will require a custom/duty tax to be paid to collect your package. This fee is a separate fee from the shipping fee and the buyer is responsible to pay this fee.Generally, buyers pay the additional costs such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.
Customs duty, or import duty, is a tax paid for goods that are transported across international borders. This tariff is paid at the time of import by the importer, which is the owner or purchaser of goods. The type of commodity imported and country of origin factor into the duty assessment. Duty taxes are a common Duty is practice.Customs tariff or tax imposed on goods when transported across international borders. The purpose of Customs Duty is to protect each country's economy, residents, jobs, environment, etc., by controlling the flow of goods, especially restrictive and prohibited goods, into and out of the country.
Some countries and goods are exempt from duties due to trade agreements, but all goods must be declared. If a duty is due, failure to pay can result in criminal penalties and seizure of goods.
Unfortunetly, If an item is returned for failure to pay custom fees, please be mindful that you will not receive a refund, and you will have to pay for shipping again for your item to be resent
.
Our store closes on Sundays/ Mondays, major holidays and vacations, and we will not take or ship during these times, when we are on vacation it will be noted on our home page. ♥
*PRIVACY POLICY*
SHOP LULU BEAN BOUTIQUE PRIVACY STATEMENT
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - YOUR CONSENT
How do you get my consent?
When you provide us with personal information to complete any transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at pinktoeshairbows@hotmail.com or mailing us at:
Shop Lulu Bean Boutique
2032 W 81st Avenue
Merrillville, IN 46410
SECTION 3 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 4 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in THE UK and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Boutique at shoplulubean@yahoo.com or by mail at
Shop Lulu Bean Boutique
2032 W 81st Ave
Merrillville, IN 46410
***
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Pink Toes & Hair Bows, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Pink Toes & Hair Bows and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 2867 regal circle apt b birmingham Alabama US 35216.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at
shoplulubean@yahoo.com 2032 W 81st Ave, Merrillville, IN 46410