Shipping policy
SHIPPING
****WE CAN NOT STRESS THIS ENOUGH*****
We can not change shipping addresses after purchase, your order will have to be cancelled and refunded less transaction fees and you will have to repurchase to change your address. So please be sure all info is correct before ordering.
Returned Packages(Return to Sender)- Orders are Sent to the Address Provided exactly as entered at checkout. Please make sure to take your time and enter your address and billing info correctly, with all info on the appropriate lines. Packages returned to us for failure to provide correct and complete shipping addresses will be resent after the new correct address is provided along with Shipping being repaid through Paypal by the customer. Failure to do so will result in automatic order cancellation, and your order will not be refunded as all orders are custom and Final sale, and can not be resold.
Lost packages- If there is an instance where you never received your package but it was shipped, this is considered lost mail. You will need to contact USPS for further info on claims, this is not our responsibility, once the package is in their pocession it is USPS responsibility to get your package to you, all packages are insured so you are entitled to a refund through the USPS. A claim will have to be filed. You can contact them directly at 1800 ask usps, or start the claims process on their website www.usps.com. *Again all packages are insured for this reason
Custom orders are generally mailed within 7-15 Business Days (depending on current volume and turn around time listed in our header) after receipt of payment and are shipped via USPS with a tracking number, that will be provided to you via email. Packages are shipped out daily during the week so you will receive in time. Packages are usually of minimum of 7 business days and a max of 15 business days in order to receive. Meaning unless an item is ready to ship it will take between 1-3 weeks to receive. Please plan accordingly, and yes we do offer production / shipping upgrades for an additional fee.
*** We are NOT responsible for Carrier DELAYS ***
SHIPPING CARRIERS ARE responsible to make sure your packages arrive on time, once the package ships from our store, it is out of our hands, please view your tracking info, once your items have been shipped. We provide insurance on all package, but please understand
WE DO NOT DELIVER PACKAGES
All items are wrapped in tissue paper and shipped in a protective box with our info
Packages will always have a shipping /tracking number sent to you once your item ships out.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment,and location. It is advised to group your items in one order. We cannot group two (or more) orders placed separately once check out has been completed.
International Shipping
Due to several factors we can't guarantee need by dates for international orders. Please be mindful that some packages will require a custom/duty tax to be paid to collect your package. This fee is a separate fee from the shipping fee and the buyer is responsible to pay this fee.Generally, buyers pay the additional costs such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.
Customs duty, or import duty, is a tax paid for goods that are transported across international borders. This tariff is paid at the time of import by the importer, which is the owner or purchaser of goods. The type of commodity imported and country of origin factor into the duty assessment. Duty taxes are a common Duty is practice.Customs tariff or tax imposed on goods when transported across international borders. The purpose of Customs Duty is to protect each country's economy, residents, jobs, environment, etc., by controlling the flow of goods, especially restrictive and prohibited goods, into and out of the country.
Some countries and goods are exempt from duties due to trade agreements, but all goods must be declared. If a duty is due, failure to pay can result in criminal penalties and seizure of goods.
Unfortunetly, If an item is returned for failure to pay custom fees, please be mindful that you will not receive a refund, and you will have to pay for shipping again for your item to be resent
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Our store closes on Sundays/ Mondays, major holidays and vacations, and we will not take or ship during these times, when we are on vacation it will be noted on our home page. ♥